Service | Club Bass® Canada's Bass Store

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Bass Service

Our instrument maintenance program is a customized system in which all information about your instrument(s), history of work we do for you, and your setup preferences, is kept in our customer profile record. This means that your instrument(s) will always be setup to your exact playing requirements whenever you bring it in for maintenance.

Fees

General Hourly Rate $75.00, Minimum Charge $25.00, No Charge Estimates
Set Up 4-string $75.00 5-string $85.00 6-string $95.00 New strings not included.
Fret Dress - Complete $150.00 plus setup
Fret Dress - Minimum $50.00 plus setup
Fret End Dressed - $25.00
Re-Fret Complete - $300.00 plus setup
Re-Fret Bound Fingerboard - $350.00 plus setup
Re-Fret Maple Fingerboard - $350.00 plus setup
Re-Fret Partial (3-12 frets) - $200.00 - $250.00 plus setup
Level Fretless Fingerboard - $150.00 plus setup
De-Fret Complete - $275.00 plus setup
Install New Nut - custom bone - $75.00 plus setup
Install New Nut - Pre-Fab - $50.00 plus setup
Install New Tuning Machines (retrofit) - $25.00
Install New Tuning Machines (non-retrofit) - $50.00 - $125.00

General Service

If you have a problem with a product you purchased from us, call or email us with a detailed description of the problem. Do not send any item here without our authorization. It'll be refused and sent back COD freight.

Do not open or attempt any modification or repair on any item. Doing so may void the manufacturer's warranty. If you have done so, we are under no obligation whatsoever to service the item(s). You will have to ship the unit to the manufacturer at your own expense.

You should be 100% sure that the item(s) that you're claiming is defective, really is defective. Thoroughly test all of your equipment.
Manufacturers levy a fee to us for any item we send to them that is not defective. Therefore any item brought in or shipped to us for service that is determined to be "no fault found" (not malfunctioning) status will incur an inspection fee of $75.00, and if applicable, all return shipping/COD charges. Service time is spent whether something is malfunctioning or not.

If a defective item(s) or any part of it requires servicing at the manufacturer's location, you will have to pay all shipping charges, a brokerage fee (if shipment is to the U.S.), and a processing fee of $25.00 (warranty status), $55.00 (non-warranty status). These costs are not covered under warranty.

Our labour fee is $75.00 per hour with a one hour minimum. You can help minimize this cost by presenting your defective item(s) in a ready-to-be-worked-on-state. If the item is rackmounted, don't bring us the entire rack. Remove the item from the rack and just bring it in.

This policy exists to enable us to provide good support for our customers. Help us help you; follow these procedures.

Terms and conditions are subject to change without notice.

Manufacturer's warranties are not all the same. If you want good service support, it's vital to read all information provided by the manufacturer with your product, and follow any instructions.

A manfacturer's warranty will usually cover the cost of defective parts, the factory labour cost to restore an item(s) to original operation, and the return shipping to the customer or to the dealer.
The cost of shipping an item(s) to the manufacturer or to the authorized service centre is not covered.
Usually a manufacturer will warranty a product to the original owner only. Therefore original invoice is required.

BERGANTINO AUDIO SYSTEMS
All products: 3 years from the date of purchase, for the original owner.

CLUB BASS GIG BAGS
5 years from the date of purchase, for the original owner.

KEN LAWRENCE INSTRUMENTS
All instruments: 10 years from the date of purchase, for the original owner

LAKLAND INSTRUMENTS
All instruments: 2 years from the date of purchase, for the original owner

MARKBASS
All products: 3 years from the date of purchase, for the original owner.

ROB ALLEN GUITARS
All instruments: Limited Lifetime, for the original owner.

SADOWSKY PREAMP/DI
The Sadowsky Preamp/DI warranty is to the original owner for a period of 12 months from the date of purchase. For technical questions or repair information concerning your Sadowsky preamp, please contact Sadowsky